Mission Statement
To serve North American insurance professionals through our three pillars of excellence: empathy, timeliness, and quality.
Vision Statement
To be the preferred Independent Adjusting service provider and trusted partner throughout North America.
Our Values
An essential component of our mission is delivering an exceptional customer experience. Our values are pillars on which we build all our services solutions.
An exceptional customer experience requires a commitment to:
- Timeliness- we meet or exceed industry standards. We believe there is no greater way to show our respect than to provide timely service.
- Quality- highly trained experts lead by industry professionals. We have the skills and knowledge to provide the quality output that is needed to make fair and accurate coverage decisions.
- Empathy- to have true empathy, you must have high emotional intelligence. We encourage and foster a culture of emotional intelligence throughout our organization.
Our Culture
Our team is our foundation and is at the "cor" of everything we do. Our culture is born out of a desire to bring the best out of each other to achieve our mission and vision together.
Our foundation is built with:
- Support- we encourage each other's strengths and coach each other through our challenges
- Respect- we listen first, always seeking to understand
- Innovation- we constantly look for ways to grow and improve
